Privacy policy
Last Updated: May 25, 2026
Medicode, a brand operated by ECOM PAPER PRODUCTION LLC ("Medicode", "we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard the personal information of visitors and customers of medicode-usa.com (the "Site") and describes your rights under applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Utah Consumer Privacy Act (UCPA), and the Texas Data Privacy and Security Act (TDPSA). By using the Site, you consent to the practices described in this policy.
1. Information We Collect
We collect the following categories of personal information:
Identifiers: name, email address, shipping and billing address, phone number, IP address, device identifiers, and customer account credentials.
Commercial Information: products purchased, order history, payment method type (we do not store full payment card numbers), subscription status, and customer service interactions.
Internet and Network Activity: browser type, operating system, device type, pages visited, time spent on pages, referring URLs, clicks, search queries on the Site, and interactions with marketing emails and ads.
Geolocation Data: general location derived from your IP address, used to estimate shipping options and detect fraud. We do not collect precise GPS location.
Inferences: preferences, interests, and characteristics derived from your interactions with the Site, used to personalize your experience and improve marketing relevance.
Skincare Preference Information (limited): if you voluntarily complete a quiz, survey, or contact form, you may share information about skin type or skincare preferences. This information is treated with care and is not sold or used outside the purposes described in this policy.
2. How We Use Your Information
We use your information to process and fulfill orders; manage subscriptions and accounts; provide customer support; send transactional communications such as order confirmations and shipping updates; send marketing communications where permitted, which you can opt out of at any time; personalize your shopping experience; prevent fraud and secure our systems; and comply with our legal obligations.
3. How We Share Your Information
We do not sell your personal information for money. We may share information with service providers who process orders, payments, shipping, analytics, and marketing on our behalf, under contracts that require them to protect your data; with advertising and analytics partners that may set cookies to measure and improve campaigns (this activity may be considered "sharing" or a "sale" under certain state laws, and you may opt out as described below); and with authorities when required by law or to protect our rights.
4. Cookies and Tracking Technologies
We use cookies and similar technologies for essential site functionality, analytics, and advertising. You can manage cookie preferences through your browser settings or any cookie banner provided on the Site. Disabling certain cookies may affect site functionality.
5. Your Privacy Rights
Depending on your state of residence, you may have the right to know what personal information we collect and how we use it; to access a copy of your personal information; to request deletion of your personal information; to correct inaccurate information; to opt out of the sale or sharing of personal information and of targeted advertising; and to not be discriminated against for exercising your rights. To exercise any of these rights, contact us at info@medicode-usa.com. We will verify your request and respond within the timeframe required by applicable law.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
The Site is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. International Visitors
The Site is operated from the United States. If you access it from outside the U.S., your information will be processed in the United States, which may have data protection laws different from those of your country.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date reflects the most recent revision. Material changes will be communicated through the Site.
11. Contact
Brand: Medicode
Legal Entity: ECOM PAPER PRODUCTION LLC
Address: 8206 Louisiana Blvd NE, STE A #8697, Albuquerque, NM 87113
Phone: +1 (505) 204-7493
Email: info@medicode-usa.com
Hours: Monday to Friday, 9:00 AM – 5:00 PM MST