Where is my order
right now.
Enter your order number and the email you used at checkout. Both are in your order confirmation email, the one with your order number in the subject line.
If you cannot find that email, check your promotions and spam folders before anything else. That is where it usually is.
What each status actually means
Tracking language is written by carriers, not by us. Here is the plain version.
Info Received
We have created the label and the carrier has the order registered. The package is being prepared and has not been scanned into the network yet.
In Transit
It is moving. Carriers scan in batches rather than at every step, so this stage can sit completely still for several days and then jump forward all at once. A quiet tracker is normal here and does not mean the package has stopped.
Out For Delivery
It is on a vehicle and due with you. Worth making sure someone can receive it or that there is a safe spot to leave it.
Delivered
The carrier has marked it as dropped off. Packages are sometimes scanned slightly ahead of the actual drop, and they are left with neighbours more often than the scan says. Check around before you assume it is gone.
Exception
Something interrupted the route: a bad address, a failed delivery attempt, a customs check. This is the one worth writing to us about, because it usually needs someone to act on it.
Something looks wrong?
Two situations are worth writing to us about, and each one opens an email with the details we need so it gets settled on the first reply.
Still need a person
Email is the only channel we run. Everything lands in one place with your order in front of us, which is what makes a problem resolvable rather than repeated.
Email our teamMedicode is a brand operated by ECOM PAPER PRODUCTION LLC, 8206 Louisiana Blvd NE, STE A #8697, Albuquerque, NM 87113, United States. Charges appear on your statement as SP MEDICODE.