Everything you mightwant to ask.

You get a confirmation email with your order number within a few minutes of checkout. If it is not in your inbox, check the promotions and spam folders first, since confirmation emails often land there.

Still nothing? Write to us with the name and email address you used at checkout and we will locate the order for you.

Yes, as long as it has not been packed yet. Email us right away with your order number and what needs to change: address correction, wrong item, or full cancellation.

Once an order has been packed and handed to the carrier we can no longer edit it, but you are still covered by the 30-day guarantee once it reaches you.

Checkout runs on Shopify's encrypted, PCI compliant payment infrastructure. Your full card number never reaches us and is never stored on our side. That is what the Secure Checkout badge in your cart refers to.

Sales tax is calculated automatically at checkout where state law requires it, and it is always shown in the summary before you confirm payment. Nothing is added after you pay.

Enter it in the discount field on the checkout page and the total updates before you pay. One code per order.

If a code will not apply, screenshot what you see and send it to us. We will tell you what happened instead of leaving you guessing.

No. Every Medicode order is a one-time purchase. We do not run subscriptions, auto-ship, memberships or recurring billing of any kind, so there is nothing for you to cancel later.

You will only be charged again if you place a new order yourself.

It appears as SP MEDICODE. If your statement shows a descriptor you do not recognize for an order you placed with us, send us the date and the last four digits of the card and we will identify it.

Email us before you contact your bank. In most cases it turns out to be one of three things: someone else in the household used the card, the descriptor simply looked unfamiliar, or it is an authorization hold from a checkout attempt.

Send the date and the last four digits of the card to info@medicode-usa.com and we will tell you exactly what it is. If it is not yours, we refund it. Coming to us is much faster than a bank dispute, which can take weeks to resolve.

Almost always a temporary authorization hold. If a checkout attempt fails or gets repeated, your bank can place a pending hold that looks like a second charge and then drops off on its own.

We only ever capture one payment per order. If it has not cleared, send us your order number and we will check it against our records.

Your order confirmation email is your receipt and includes the itemized total. If you need it resent or made out differently, just ask.

Once your order ships you receive an email with a tracking number and a link. If you cannot find it, check spam first, then send us your order number and we will resend the tracking details.

Processing and delivery estimates are set out in full in our Shipping Policy, and the estimate for your address is shown at checkout.

We keep those timings in one single place on purpose, so you never find a second version that contradicts it.

Usually not. Carriers scan packages in batches, so tracking can sit still for a while and then jump several steps at once.

If it stays frozen, send us your order number and we will open a trace with the carrier and keep you updated until it lands.

First check with anyone else at the address, look in less obvious drop spots, and ask your local carrier, since packages are often marked delivered slightly early or left with a neighbor.

If it still does not turn up, contact us and we will work through it with you rather than leaving you with the carrier.

Write to us immediately with your order number and the correct address. If the order has not been packed yet we can update it.

If it has already gone out, our Shipping Policy explains what happens with packages returned to sender.

You have 30 days from delivery to tell us it is not working out for you. The conditions, what qualifies and how refunds are issued are all laid out in our Return and Refund Policy.

No restocking fee, and nothing buried in fine print.

One email. Send your order number and a line about what went wrong to info@medicode-usa.com and we reply with the exact next steps for your case.

You do not need an account, a portal login or a form.

Skincare is a hygiene category, so opened products are generally not returnable. There are two exceptions that matter, and they are the ones people actually need: a skin reaction, or a product that arrived damaged, defective or not what you ordered.

Both are covered. Full detail in our Return and Refund Policy.

Stop using it and email us with a photo of the product and, if you can, of the affected area. Reactions are covered, and in these cases we do not usually ask you to ship anything back.

If the reaction is severe or does not settle down, see a doctor first and deal with us after.

Send us a photo of what you received along with your order number and we will replace it or refund it at no cost to you.

Do it soon after delivery so we can also file the claim with the carrier on our side.

We do. Once a return is approved we cover the cost of sending it back to us, whether you changed your mind or something was wrong with the product. You are never asked to pay out of pocket to send an order back.

The one thing we do not refund is the shipping cost from your original order. That amount covers getting the package to you and it has already been spent, so refunds are issued on the price of the products. The exact conditions are in our Return and Refund Policy.

Refunds go back to the original payment method you used, not store credit, unless you specifically ask for something else. The processing window is stated in our Return and Refund Policy, and your bank can then take a few days of its own to display it.

Every formula is developed and manufactured in South Korea in licensed cGMP facilities, the same kind of labs that supply Korean dermatology clinics. Real K-beauty manufacturing, not a Korean style formula produced somewhere else.

Cosmetic products for external use only. They work on the appearance of skin, and they are not intended to diagnose, treat, cure or prevent any disease or skin condition.

If you are dealing with a medical skin issue, your dermatologist comes first and we are fine saying so.

Our formulas are dermatologist tested and low irritation tested across oily, dry, combination and sensitive skin, and we leave out the usual triggers: added fragrance, sulfates and harsh alcohols.

If your skin is very reactive, patch test first. And if you are unsure which product fits you, tell us about your skin. We will point you to the right one, or tell you plainly that we do not have it.

Apply a small amount to the inner forearm or behind the ear, leave it for 24 hours, and check for redness, itching or stinging before using it on your face. If anything shows up, stop there.

Check with your doctor or dermatologist before starting, especially if you are using prescription retinoids or acids. We would much rather you ask than guess.

Yes. Each product page tells you where it sits in a routine and what to apply it after. As a general rule: thinner textures first, richer textures last, SPF on top in the morning.

Korean manufacturers refresh packaging between production batches, so a cap, a label or a carton can differ slightly from the product images while the formula inside stays the same.

If what arrived looks wrong to you, send us a photo and we will confirm it against the batch.

Keep them closed, at room temperature, out of direct sunlight and away from a steamy shower. The period after opening and the batch details are printed on the packaging.

Email info@medicode-usa.com. That is the fastest route and it reaches the team that can actually act on your order. Phone and hours are in the card below.

Include your order number and we can skip a whole round of back and forth.

No. You can check out as a guest. An account only exists to save your details for next time.

Medicode is a brand operated by ECOM PAPER PRODUCTION LLC, 8206 Louisiana Blvd NE, STE A #8697, Albuquerque, NM 87113, United States. The same details appear in our Terms of Service and in the footer of every page.

We sell exclusively through medicode-usa.com. If you bought something branded Medicode from a marketplace listing or a third party reseller, we cannot verify what is inside it and our guarantee does not cover it.

Only what is needed to process your order and support you afterwards. Full detail is in our Privacy Policy, and you can opt out of data sharing at any time.